Adoption Copilot
A platform nobody uses correctly is an expensive way to keep doing the old process. This makes adoption something you can see and act on.
Adoption is asserted at go-live and never measured again
Training happens once, to people who are not yet doing the task. Afterwards, the questions go to a colleague rather than a system, so the transformation team never learns where the process is actually failing.
- Support tickets that are really training gaps
- Workarounds that spread faster than the process did
- No evidence for which parts of the journey cause the drop-off
- Training material that ages out within a release
What it does
Guidance in the task, not in a PDF
Contextual help sits inside the platform at the step where people hesitate, in the words the organisation actually uses.
Capture the questions
What people ask, where, and how often, becomes a dataset the transformation team can act on.
Locate the friction
Drop-off points in a journey are reported as journeys, not as page views, so a fix can be targeted at a step.
Measure adoption over time
Adoption is reported as a trend per process and per group, rather than as a single number at go-live.
Where it sits
Over the platform your users already work in, without changing its configuration.
- Overlays
- Coupa · Ivalua · GEP · OneStream
- Deployment
- No change to the host platform's configuration
- Reporting
- Per process, per user group
- Typical use
- Post-go-live, and through each release
Live readout
- Guided journeys live
- 32
- Friction points surfaced
- 11
- Questions answered in-context
- 2,847
- Adoption trend
- ↑ steady
- Transformation teams three months past go-live
- Process owners defending a platform business case
- Organisations rolling one platform across several regions
See Adoption Copilot against your own process
Run it in the Experience Centre with sample data, or book a session and we will run it against your categories, your ERP and your approval chains.